deutsche bahn

Deutsche BAHN - no Bonus points for good customers

So,
I bought a Bahncard 100 from Deutsche Bahn AG - a Ticket with which you can ride most of their trains for free, for one year - for the price of around 3000 Euro.

The Bahn AG also has a Bonus program, where normally, Bahncard customers get 1 point for every Euro they pay. Last week I asked one of their representatives on the phone, why they forgot to give me points for my travel to France for around 266 Euro.
The counter-woman said: "Because you didn't get a Bahncard rebate on this travel to France".
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